RETURN POLICY:
We accept returns within 10 days from the date of delivery. Please ensure that your return is initiated within this timeframe to be eligible for a refund.
Product Condition:
We want you to be completely satisfied with your purchase. Feel free to try on the product, but please ensure that the item remains unused and is preserved in its original condition, including the price, brand, and seal tags. This helps avoid any issues during the return process.
If any item(s) delivered to you is damaged, missing, or has a manufacturing defect, please contact our Customer Care team or email us within 48 hours of delivery.
Returnable Items:
All products are eligible for return, provided they meet the conditions outlined in our return policy and we do not charge any return shipping fees.
Certain pin codes are not feasible for reverse pickup. In such cases, customers will need to return the item(s) to us at their own expense. The return shipping address will be the same as listed on the original invoice.
If the customer chooses to self-ship the item(s) and the package is lost in transit, a refund will not be issued. Customers are advised to check with the logistics provider they use for self-shipping to ensure the package is delivered safely.
Please note that we no longer offer exchanges.
HOW TO INITIATE RETURN:
Please log in to your account on our website using your mobile number, or email ID and password. Navigate to the “Orders” section under “My Account” and submit a return request.
The item(s) scheduled for reverse pickup will be collected within 2-4 business days from the date the return request is made. The pickup will be arranged from the same address where the product was originally delivered.
REFUND PROCESS:
Refund Method : Refunds will be issued to the original payment method. For orders placed via Cash on Delivery (COD), refunds will be processed through NEFT to the bank account details provided during the return request.
Refund Timeline : Refunds will be initiated after the returned product has been received at our warehouse and has passed our quality check. The quality check process may take 24-48 hours. Once completed, the refund will be processed and should reflect in your source/requested account within 5-7 business days.
CANCELLATION:
FARAZ AHMED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
* Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
* FARAZ AHMED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
* In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
* In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the FARAZ AHMED, it’ll take 9-15 Days days for the refund to be processed to the end customer.
OTHER TERMS AND CONDITIONS:
Refusal of return request: Indian Terrain Fashions Limited (ITFL) reserves the right to refuse or cancel any return request. If the request for returns is not allowed by the Returns Policy, you will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by ITFL and accept ITFL decision regarding the refusal or cancellation and further agree not hold ITFL liable for any refusal or cancellation.
Frivolous complaints: In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, ITFL reserves the right to take necessary legal actions against you and you will be solely liable for all costs incurred by ITFL in this regard.
Return Shipping Process: In case of damaged claims, ITFL may ask for pictures of the damaged product before it is approved or allowed for return and accordingly the refund shall be processed.
For return shipping managed by ITFL, you will need to hand over the product to the assigned logistics service provider at the time of pick-up. In the event the logistics service provider makes attempts to pick-up the product and you are unavailable or not ready to handover the product, ITFL or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by the seller and hence the refund and a maximum of 3 attempts will be made by the logistics service provider.